Information We Collect

Running an education platform means we need certain details from you. Here's what we gather and why each piece matters.

Information You Give Us Directly

When you sign up for our programs or get in touch, you share things with us. This typically includes your name, email address, phone number, and your current professional situation. Sometimes students tell us about their career goals so we can recommend the right program.

Technical Information

Like most websites, ours collects some technical data automatically. Your browser shares information about your device, IP address, and how you navigate through our site. We use this to fix bugs and improve the experience—not to track you across the internet.

• Device type and operating system
• Browser version and language settings
• Pages you visit and time spent on them
• Referring website addresses

Learning Progress Data

Once you're enrolled in a program, we track your module completion, assignment submissions, and attendance at live sessions. This isn't surveillance—it's how we make sure you're getting value from the course and where you might need extra support.

How We Use Your Information

We don't sell your data. Never have, never will. Everything we collect serves a specific purpose related to running our training programs properly.

Delivering Your Education

The primary use is straightforward: providing the service you paid for. This means sending you course materials, giving you access to our learning platform, scheduling your classes, and communicating important updates about your program.

Improving Our Programs

We look at aggregated data to see which modules students find most valuable, where people get stuck, and what teaching methods work best. This helps us refine content for future cohorts. Your individual performance data stays confidential—we only analyze trends across groups.

Legal Obligations

Australian law requires us to keep certain financial records for tax purposes. We also need to maintain educational records in case there are any disputes about certifications or program completion.

Sharing Your Information

We keep your information within our organization unless there's a legitimate reason to share it. Here's when we might pass data to third parties.

Service Providers

We use external platforms to run parts of our operation—email services, payment processors, video conferencing tools, and our learning management system. These companies only get the data they need to provide their specific service, and they're contractually bound to protect it.

Legal Requirements

If a court order or government agency with proper authority requests information, we'll comply. We'd also share data if necessary to prevent fraud or protect someone's safety. These situations are rare, but we're obligated to mention them.

What We Never Do

We don't sell your email to marketing lists. We don't share your learning progress with employers without explicit permission. We don't use your information for purposes unrelated to delivering our education services.

Your Rights Under Australian Privacy Law

The Australian Privacy Principles give you substantial control over your personal information. Here's what that means in practical terms.

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide it within 30 days, usually in a simple spreadsheet format. There's no charge unless the request is particularly complex or repeated frequently.

Correct Inaccurate Information

Spotted an error in your profile? Let us know and we'll fix it promptly. This matters especially for contact details and professional credentials, which need to be accurate for certifications.

Request Deletion

You can ask us to delete your information, but there are limitations. We need to keep financial records for tax purposes, and we're required to maintain educational records for completed programs. Once those legal retention periods expire, we'll delete the data if you request it.

• Marketing preferences can be changed anytime via email or account settings
• Course-related data stays until program completion plus retention period
• Financial records must be kept for 7 years per Australian tax law
• Anonymous feedback and aggregated statistics aren't personally identifiable

Withdraw Consent

If we're processing your data based on consent rather than legal obligation, you can withdraw that consent. This might affect our ability to provide certain services, but you have the right to make that choice.

Data Security Measures

Protecting your information isn't just policy—it's infrastructure. Here's what we do to keep your data secure.

Technical Safeguards

Our systems use encryption for data in transit and at rest. Access to student information is restricted to staff who need it for their roles. We use multi-factor authentication for admin accounts and conduct regular security audits.

Physical Security

Our main office at 594 Stanley St, Albury NSW 2640 has controlled access. Paper records containing personal information are stored in locked cabinets, and documents are securely destroyed when no longer needed.

Staff Training

Everyone who works with student data receives privacy training. They understand both the legal requirements and the trust you place in us when you share personal information.

Data Retention and Deletion

We don't keep information longer than necessary. Here's our approach to data retention.

Active Students

While you're enrolled in a program, we keep all relevant information readily accessible. This includes your learning progress, submitted assignments, attendance records, and any communications with instructors.

Alumni

After you complete a program, we retain your enrollment records and certification details for five years. This lets us verify your credentials if employers or other institutions request confirmation. Your learning materials remain accessible for two years after completion.

Automatic Deletion

Once retention periods expire, our systems automatically flag data for deletion. We review these flags quarterly and permanently remove information that's no longer needed. Financial records follow tax office requirements regardless of other timelines.

Cookies and Tracking

Our website uses cookies, but not for intrusive tracking. Here's what they actually do.

Essential Cookies

These keep you logged into the learning platform and remember your preferences. Without them, you'd have to re-enter information constantly. They don't track you across websites.

Analytics

We use basic analytics to understand which pages people visit and where they encounter problems. This data is aggregated—we're looking at patterns, not following individuals around. You can opt out through your browser settings.

What We Don't Use

We don't use advertising cookies or social media tracking pixels. We're not building profiles for targeted advertising because we're not in the advertising business.

International Data Transfers

We primarily operate within Australia, but some service providers have international components.

Cloud Storage

Our learning platform uses cloud services with data centers in Australia. Backups may be replicated to other locations within the same provider's network, but all are in countries with privacy protections comparable to Australia's.

Video Conferencing

Live sessions use a global platform. While the company is based overseas, they maintain Australian data residency options which we've selected. Your session data stays on Australian servers.

Children's Privacy

Our programs target working professionals. We don't knowingly collect information from anyone under 18. If you're under 18 and interested in our programs, please have a parent or guardian contact us first.

Changes to This Policy

We review this privacy policy annually and update it when our practices change or laws evolve. When we make substantial changes, we'll email all current students and post a notice on our website for 30 days.

Minor clarifications or updates to contact details don't trigger notifications—we just update the document and note the revision date at the top.

Complaints and Disputes

If you believe we've mishandled your personal information, start by contacting us directly. Most concerns get resolved through straightforward conversation.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner. They investigate privacy complaints and can direct us to change our practices if they find we've breached the Privacy Act.